Welcome, what can we do for you

You want advice or have technical questions? You need replacement parts? Problems with our products?
Call us, we are happy to help.

Phone: +49 (0)7021 92807-53 | Mon - Fri 9 am to 5 pm
Fax: +49 (0)7021 95669-26
e-mail: flm(at)mk-messtechnik.de

Your contact person:
Diana Fras (Mrs)
Dirk Pfahl (Mr)


Our address:
mk-messtechnik GmbH
Department FLM products
Zeppelinstr. 1
73274 Notzingen
Germany

Do you have a defective tripod head, tripod or accessory item and would like to send it in for repair?

The following does not apply to returns relating to the revocation of a purchase contract.

1) Please be sure to inform us before sending the item. Send us photos of your item in advance. We can then often clarify in advance whether the item can be repaired and whether it is more or less expensive or whether a repair is worthwhile. Some older items (manufactured before 2017) may also not be able to be repaired as parts are no longer available.

2) Items that are sent from non-EU countries must be sent in such a way that all customs formalities have been completed so that we do not incur any additional processing costs or costs. If this is the case, the costs must be passed on to the customer. Therefore, please ask us by e-mail before shipping which formalities need to be completed.

3) Please be sure to download our repair form [94 KB] [94 KB] and print it out (b/w is sufficient).

4) Please complete the repair form [94 KB] [94 KB] in full and enclose it with the item.

Return address:
Repairs can be sent directly to mk-messtechnik | FLM Division | Zeppelinstraße 1 | D-73274 Notzingen

In all cases, please print out the repair form, complete it in full and enclose it with the item.

Please note in particular:

For shipments from non-EU countries, a pro forma invoice in quadruplicate must be attached to the outside of the parcel. If this is not done, import fees and customs duties will be in